Hello,
This should be an automatic process, your Hub would have done a restart and then boom new speeds! If you do a speedtest what upload speeds are you getting? If it is capped at 10 then you are on 100mb, however if it goes to 20 then the upgrade has come through
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Why not try our text messaging service? It's a great way to get help with your services.
Just send your query to 07533051809 and we'll text you back.
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