Hey again. If you haven’t read my last post, go check it out - it’s me ranting about Virgin Media’s Hub 3.0 issues.
Basically, for the past 8 or so months my connection drops around 20-50 times a day for 3-5 minutes at a time. It’s impossible for me to play games, watch things, even do homework. So six months ago an engineer came. He failed. Another came. He failed. Around 10 engineers have come now. All failed. Phones Virgin Media’s abusive helpline to finally give them a notice to cut the contract. But it’s not that simple.
The abusive person on the other end of the line said I must have 3 engineers visit in a month or pay £240 to cut the contract. If you didn’t get that the first time, the son of a b*tch said I need to get 3 engineers come in a month. So I’ve got one arranged for next week. I asked to book all 3 on consecutive days ( I know for a fact this issue cannot be fixed - 10 engineers have tried and failed) but they won’t let me.
As soon as the 3 engineers come I’m going to have to wait another month to finally quit Virgin Media’s rubbish service.
As a word of advice to anyone else who experiences issues like this, tell them straight up that you want to give them a notice to cut the contract. They send 3 engineers to come in a month, and if they don’t fix it then you can cut the contract. Don’t do what I did. Don’t let 10 engineers come over the course of 6 months.
And no. Don’t ask for my hub stats. I know them inside out by now and would probably do a better job at fixing my router if I had the right equipment than these damned engineers.
Believe me mate, tons of your engineers have come and they can’t fix the issue. The 3rd failed visit will come soon and after that I’m finally going to drop the contract with VM and be set free with BT.