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lthomas88
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Unstable connection

Hi. I've posted on here before and the community fixed my issue so hoping to be in luck again!

Recently moved house 5 weeks ago, and I'm a gluttony on WiFi issues, mainly stability. This is affecting online gaming, streaming etc etc. 

Essentially, there is a cut out of internet connection at worst every minute, at best every half hour. Speed isn't this issue, as this is very good. Rather, it's how intermittent this is.

Background on this is that the router is in the corner of my room, along with console and TV. It's at least a meter away from both, and I've rebooted/reset the router enough times to know that isn't the issue. This is also the same router I had at a previous address, in which everything ran smoothly. 

Ay assistance would be great!!!

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jbrennand
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Message 2 of 24
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Re: Unstable connection

Firstly... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it and what are the various lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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lthomas88
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Re: Unstable connection

The router is a hub 3.0

Lights are always a constant yellow these days 

I only have ethernet connected for work on Wednesdays via laptop and no streaming takes place on it so not noticed any dips or anything. If I connected, would you require a certain test to be done?

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jbrennand
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Re: Unstable connection

Just trying to ascertain whether it is a wifi only issue or a network conncetion one. If the base light doesntr flash green it suggests the network connection is fine and its wifi only. You have moved into a new wifi environment which may well be "tougher" or prone to interference.

If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better wireless kit than that in the Hub 🙂

To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free (so worth trying)  to customers on 1GB or Ultimate Oomph packages - is that you? If not you will be charged £5/month - and at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi problems.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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lthomas88
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Message 5 of 24
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Re: Unstable connection

The below is what's just been captured. I'm actually really surprised how poor it is.wifi is usually constant green with black areas. So yeah, I'd says connection is also not great wired20210710_153654.png

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lthomas88
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Message 6 of 24
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Re: Unstable connection

Hi John. Thanks. I have looked at pods before and it isn't for us. I am looking a better router. Any suggestions for somebody who's never considered this before???

I have done black spots, and none exist in the house. I understand walls could be an issue, which is why it's weird that it's happening in the same room as the router. 

Great help btw, and I'll look into your suggestions

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jbrennand
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Message 7 of 24
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Re: Unstable connection

Before investing in additional kit we need to ascertain the quality of the connection. Lets look at the connections data - can you do this
___________________________________________________

First do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

Then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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lthomas88
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Message 8 of 24
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Re: Unstable connection

Not a problem I'll get this done over the weekend and post results next week. Thanks again

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lthomas88
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Message 9 of 24
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Re: Unstable connection

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.640256 qam25
22670000005.840256 qam17
32750000005.540256 qam18
42830000005.640256 qam19
52910000005.938256 qam20
6299000000638256 qam21
73070000006.138256 qam22
83150000006.538256 qam23
93230000006.438256 qam24
103710000006.138256 qam26
113790000005.938256 qam27
123870000006.138256 qam28
133950000006.340256 qam29
14403000000638256 qam30
154110000006.140256 qam31
16419000000640256 qam32
174270000005.640256 qam33
184350000005.540256 qam34
194430000005.640256 qam35
204510000005.640256 qam36
214590000005.538256 qam37
224670000005.638256 qam38
234750000005.840256 qam39
244830000005.538256 qam40


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.350
2Locked40.9140
3Locked40.3200
4Locked40.3110
5Locked38.9100
6Locked38.9500
7Locked38.9100
8Locked38.9190
9Locked38.9420
10Locked38.9120
11Locked38.9260
12Locked38.9170
13Locked40.3310
14Locked38.9260
15Locked40.3390
16Locked40.9350
17Locked40.3300
18Locked40.3350
19Locked40.3410
20Locked40.3100
21Locked38.9140
22Locked38.9260
23Locked40.3320
24Locked38.9360
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lthomas88
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Message 10 of 24
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Re: Unstable connection

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000044.5512064 qam1
22580023943.8512032 qam4
33259997444512032 qam3
43940000544.3512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0010
3ATDMA0010
4ATDMA0000
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