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GaryW123
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Unstable connection

I am having very high latency spikes quite often day to day which has led to me receiving a warning in the main game I play that if it continues I could be prevented from playing with others. Obviously I do not want this to happen so any help/suggestions as to what could be causing it is appreciated.

The first 3 images are how it has been for about 3 weeks or so at this point, the bottom picture is how it used to look (end of August).

20/09/2120/09/2119/09/2119/09/2118/09/2118/09/2129-08-2021.png

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lotharmat
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Message 2 of 30
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Re: Unstable connection

Are there issues listed on 0800 561 0061?



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GaryW123
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Re: Unstable connection

I can't call them right now but there are no known issues in my area and haven't been for some time.

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lotharmat
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Re: Unstable connection

If you are relying on the web for the issues - it is not granular enough!

The 0800 number is way more accurate and up-to-date and goes down to postcode level!



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GaryW123
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Re: Unstable connection

I just gave the number a call and it also confirmed there are no issues in my area.
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lotharmat
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Re: Unstable connection

OK - Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).



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Andrew-G
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Message 7 of 30
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Re: Unstable connection

The most recent BQM traces look like your area may now be subject to low to moderate over-utilisation, since the latency appears good between 12am and 8am when the network isn't busy. 

This may have a fault reference number (forum staff will be able to comment), but by VM standards that - if it is over-utilisation - looks borderline, and may not be officially recognised as a problem.  If there is a fault reference for over-utilisation there will also be a fix date which unfortunately cannot be relied upon.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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GaryW123
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Re: Unstable connection

Acquired Downstream Channel (Hz)
339000000
Locked
Ranged Upstream Channel (Hz)
39400021
Locked
Provisioning State
Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13390000005.140256 qam26
2203000000640256 qam9
3211000000640256 qam10
42190000005.940256 qam11
52270000005.440256 qam12
6235000000540256 qam13
72430000005.640256 qam14
82510000005.440256 qam15
92590000004.940256 qam16
10267000000540256 qam17
112750000005.540256 qam18
122830000005.840256 qam19
132910000005.140256 qam20
14299000000540256 qam21
153070000005.340256 qam22
163150000005.840256 qam23
173230000005.140256 qam24
183310000004.640256 qam25
193470000005.540256 qam27
203550000005.140256 qam28
213630000004.840256 qam29
22371000000540256 qam30
233790000005.540256 qam31
24387000000540256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked40.350
3Locked40.950
4Locked40.370
5Locked40.940
6Locked40.900
7Locked40.340
8Locked40.940
9Locked40.910
10Locked40.950
11Locked40.340
12Locked40.990
13Locked40.960
14Locked40.340
15Locked40.940
16Locked40.970
17Locked40.350
18Locked40.300
19Locked40.350
20Locked40.360
21Locked40.350
22Locked40.950
23Locked40.940
24Locked40.940

 

 

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GaryW123
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Re: Unstable connection

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940002139.8512064 qam10
22580002939.8512064 qam12
33259996639.8512064 qam11
44619999339.8512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Network Log

Time Priority Description

21/09/2021 09:44:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 06:10:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 06:10:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 01:27:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 03:54:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 03:54:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 17:31:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 15:54:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 15:54:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:34:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:34:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:33:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:33:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:34criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:34Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:31:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:11:40criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:10:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:10:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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lotharmat
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Message 10 of 30
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Re: Unstable connection

Stats look pretty much spot on!!



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