I have been facing connection issues for the last few weeks and it’s so annoying and disappointing since I don’t have a decent support from Virgin. I have run all the tests, reseted my hub and did all the “DIY” possible.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
I am sorry to hear that you've been having internet connection issues. I have located your account from here. I want to help you resolve this issue, therefore I feel we need to send out a technician. I am going to send you a private message.
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