I signed up for BQM at noon today so I can't check the same period, it's only showing the latency and packet loss from today.
I already had 2 visits so far in the last 4 weeks and it hasn't helped at all, in fact I don't understand why I'm supposed to do all this detective work like I'm working for Virgin Media. Maybe I should get a salary from them while I'm at it.
We can see there is currently a known area fault that may be affecting your services, I'll put some more information on this below:
Estimated fix time: 18 FEB 2020 09:00
You may be able to see updates for this on our service status page, if this is not affecting a wide area of customers it may not show here, but you can also find this by quoting the reference above to any of our helpful agents.