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Message 11 of 14
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Re: Unstable Broadband !

 I signed up for BQM at noon today so I can't check the same period, it's only showing the latency and packet loss from today.

I already had 2 visits so far in the last 4 weeks and it hasn't helped at all, in fact I don't understand why I'm supposed to do all this detective work like I'm working for Virgin Media. Maybe I should get a salary from them while I'm at it.

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Very Insightful Person
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Message 12 of 14
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Re: Unstable Broadband !

Ok post up the Hub data and logs and the BQM in 24h.

A VM person should be along in a day or so (after you have been helped on this help forum) and offer to investigate for you


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 13 of 14
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Re: Unstable Broadband !

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/45458504b7318e06ac1794d43bf32840b7cb7efd-17-02-2020"><img alt="My Broadband Ping - AdrianG&#039;s Broadband Connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/45458504b7318e06ac1794d43bf32840b7cb7efd-17-02-2020.png" /></a>
 
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Message 14 of 14
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Re: Unstable Broadband !

Thank you for your post AdrianG86.

 

We can see there is currently a known area fault that may be affecting your services, I'll put some more information on this below:

Reference: F007798085   
Estimated fix time: 18 FEB 2020 09:00

 

You may be able to see updates for this on our service status page, if this is not affecting a wide area of customers it may not show here, but you can also find this by quoting the reference above to any of our helpful agents.

 

Thank you, Emily.

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