Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
298 Views
Message 1 of 2
Flag for a moderator

Unreliable broadband.

My broadband has been hopeless since I’ve updated to 500omph in September 2019. It’s dropping non stop and restarting the hub makes no difference at all. Tried to contact customer services and they just cut you off the phone. 

need help please. Send me an engineer. 

0 Kudos
Reply
Highlighted
  • 2.37K
  • 377
  • 527
Problem sorter
287 Views
Message 2 of 2
Flag for a moderator

Re: Unreliable broadband.

Hello

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum.

Regards Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.