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Unable to get wifi in back room

Joining in

I am unable to get any wifi in the back room of my average sized 2 bed house. Asked on the phone for a pod (as when with sky then sent me a booster with no issues & free of charge) and they were not willing to send me one. Hoping for more luck on here.




Forum Team
Forum Team

Hi JTS1109,

A warm welcome and thanks for posting on our community forums. 

We're sorry to hear that you're experiencing issues with our WIFI services in the back room of your property. 

There are many things that can influence a WIFI connection which are beyond our control. Some of these things include  a fish tank being in the same room, walls being built with concrete instead of brick, or it could even be that your next door neighbour's router and Wi-Fi connection is interfering with yours. 

The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following.
•    It's out in the open if possible.
•    If positioned near the TV that it's next to it, not behind it.
•    It's away from large bodies of water (e.g. fish tanks).
•    It's away from baby monitors, cordless phones and radios.
•    It's away from microwaves.
Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc.), the quieter the radio and, in turn, the poorer the Wi-Fi connection.

We have included a link here which may assist you further

Kind regards Jodi. 



Have a look at an RE200 AC750 Dual Band Wireless Repeater.
For less than £25 it might be easier and / or less cost than VM Pods

Very Insightful Person
Very Insightful Person

See this for info...


VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point or (4), A combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.