I am unable to connect to the internet, though there doesn’t seem to be anything wrong the router end. Provisioning state is online, both the downstream and upstream channels are locked, network access is allowed, cannot see anything in the router’s network log.
DNS not working
Trace route to 18.104.22.168 (virginmedia.com) fails. Looks like network gateway has failed somewhere.
I have reset the device. Running diagnostics (still not internet connection). My gut feeling is telling me that a router within the virgin media network for my area is down, consequently not route to internet. My end is perfectly fine. Doubt it’s the cabinet (though could be, there have been cases of a loose connection in the cabinet before).
As a note, I have got an IP address (DHCP) from the gateway (22.214.171.124). Unable to connect to internet so I suspect the gateway is unable to connect. It’s nothing my end, the issue is somewhere with the gateway.
Trying trace route to virginmedia.com (via iPhone address which I looked up on the phone), no connection to anywhere. So it’s unable to connect to the next hop.