on 23-11-2020 03:44
Just upgraded to 12 Pro Max from XS. My XS model (unlocked) connects to my home WiFi with either my UW (EE) sim or my giffgaff (O2) sim. The 12 Pro Max will only connect to WiFi by booster regardless of which sim is in the handset.
Have reset network settings on iPhone & force restarted it. Have rebooted & factory reset VM hub 3.0
12 Pro Max has no VPN settings nor any Profile under that. I have tried to change home network away from private settings in case that makes a difference - it doesn’t
My XS connects no problem.
Not sure of anything else to try as all IT equipment is up to date too
Grateful for any assistance. TIA
on 23-11-2020 07:54
Reset the network settings on the phone
on 24-11-2020 02:22
Already said I’ve reset network settings & iPhone several times
on 24-11-2020 08:16
There’s no reason why if wouldn’t connect.
Speak to Apple.
on 24-11-2020 20:18
Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really
on 24-11-2020 20:23
@rosecherished wrote:Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really
What actually happens when you try to connect?
24-11-2020 20:50 - edited 24-11-2020 20:54
WiFi has nothing to do with what SIM you have in.
What are you trying to do on the 12 Pro - is it just connecting to the internet on your Hub's wifi - or are you trying to do phone calls over wifi?
Did you restore the 12 Pro from a backup of the XS from the "cloud" - if so - should be no issues - all the settings will be the same.
on 25-11-2020 11:34
Yes I know WiFi has nothing to do with sim
Yes trying to connect to hub
Yes I restored from back up of XS
12 Pro Max only connects to booster.
on 25-11-2020 11:36
@Anonymous wrote:
@rosecherished wrote:Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really
What actually happens when you try to connect?
...
on 25-11-2020 11:39
I get unable to connect message.
Occasionally I get message saying error might be to do with hub being set as private address. So I take that off, attempt to connect again and still says unable to connect
Handset connects to hub booster but that intermittently loses internet connection