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rosecherished
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Message 1 of 19
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Unable to connect to home WiFi on iPhone 12 Pro Max

Just upgraded to 12 Pro Max from XS. My XS model (unlocked) connects to my home WiFi with either my UW (EE) sim or my giffgaff (O2) sim. The 12 Pro Max will only connect to WiFi by booster regardless of which sim is in the handset.

Have reset network settings on iPhone & force restarted it. Have rebooted & factory reset VM hub 3.0

12 Pro Max has no VPN settings nor any Profile under that. I have tried to change home network away from private settings in case that makes a difference - it doesn’t

My XS connects no problem.

Not sure of anything else to try as all IT equipment is up to date too

Grateful for any assistance. TIA

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gary_dexter
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Alessandro Volta
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Message 2 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

Reset the network settings on the phone 


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rosecherished
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Message 3 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

Already said I’ve reset network settings & iPhone several times

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gary_dexter
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Alessandro Volta
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Message 4 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

There’s no reason why if wouldn’t connect.

Speak to Apple. 


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rosecherished
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Message 5 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really

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Anonymous
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Message 6 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max


@rosecherished wrote:

Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really


What actually happens when you try to connect?

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jbrennand
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Message 7 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

WiFi has nothing to do with what SIM you have in.

What are you trying to do on the 12 Pro - is it just connecting to the internet on your Hub's wifi - or are you trying to do phone calls over wifi?

Did you restore the 12 Pro from a backup of the XS from the "cloud" - if so - should be no issues - all the settings will be the same.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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rosecherished
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Message 8 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

Yes I know WiFi has nothing to do with sim

Yes trying to connect to hub

Yes I restored from back up of XS

12 Pro Max only connects to booster. 

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Anonymous
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Message 9 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max


@Anonymous wrote:

@rosecherished wrote:

Easier said than done! At pains to let them know the fault is with this handset not cellular or broadband network connections - need a Genius Bar appointment really


What actually happens when you try to connect?


...

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rosecherished
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Message 10 of 19
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Re: Unable to connect to home WiFi on iPhone 12 Pro Max

I get unable to connect message.

Occasionally I get message saying error might be to do with hub being set as private address. So I take that off, attempt to connect again and still says unable to connect 

Handset connects to hub booster but that intermittently loses internet connection 

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