Showing results for 
Search instead for 
Did you mean: 

Unable to connect splitter to box on wall

Joining in


I have the hub 5 but I am unable to connect one end to the splitter to the box on the wall. The box on the wall has a square fitting and the splitter is a circular shape.



Very Insightful Person
Very Insightful Person

That’s a phone socket that VM do not use. 

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team (Retired)
Forum Team (Retired)

Hi KatC,

Thanks for your post and welcome to the community.

Just to piggy back off @Tudor's advice, have you been able to locate the omnibox?

Let us know,