Virgin Media Community

[dgajowik]

Hi

My problem is that my modem restart by himself and now one of my laptop can't connect to wifi.

There is information "unable to connect to this network". I try to restart laptop/modem but It not helps. Some quick solution? Before the first restart of modem, everything was fine. 

Ofc I reset default settings on modem as well.

[Ripp]

Similar problem for me, new customer, worked fine until I rebooted the Hub due to very slow WiFi speeds, now it is very hit and miss whether I can connect any devices to WiFi.

[gary_dexter]

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@dgajowik wrote:

Hi

My problem is that my modem restart by himself and now one of my laptop can't connect to wifi.

There is information "unable to connect to this network". I try to restart laptop/modem but It not helps. Some quick solution? Before the first restart of modem, everything was fine. 

Ofc I reset default settings on modem as well.

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Do a 60 second pinhole reset on the hub 

[gary_dexter]

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@Ripp wrote:

Similar problem for me, new customer, worked fine until I rebooted the Hub due to very slow WiFi speeds, now it is very hit and miss whether I can connect any devices to WiFi.

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Please start your own thread for assistance 

[Ripp]

I have. I posted here so I get notifications to this thread as any replies may help me solve my problem too. 

[dgajowik]

If you mean the reset button, I done it twice. I also reset networ settings on laptop (win10).

[gary_dexter]

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@dgajowik wrote:

If you mean the reset button, I done it twice. I also reset networ settings on laptop (win10).

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For 60 seconds each time? And not rebooting the hub after?

[dgajowik]

Exacly 70sec each time with the clock and no rebooting after.

[gary_dexter]

Sounds like an issue local to the laptop then 

[dgajowik]

Before modem reset by himself, everything was ok. I not change any settings. 

After modem rebooting, when I can't connect, I try to play with settings. 

I don't think that this is something with the laptop. Specially that I can connect laptop with the phone on hotspot.