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margaretnewby1
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Unable to access own website using wifi

Hi, I am unable to access my own website using the the virgin media internet. I have tried all the usual procedures, restarting the router/modem and Wi-Fi and still no luck. I can use my mobile data and i can access the website straight away so it is definitely a problem with the Wi-Fi or on virgins behalf. I contacted you a couple of week ago to request a IP change so a technician contacted me a few days later and told me the IP address will be changed on the 14/01/21 so I waited until then and still no joy, I tried contacting you today and I was on hold for around 30 minutes and then I was hung up on. 

If this isn't sorted within the next couple of days I will have no other option but to leave due to it being my business to access this website and having to use my mobile data and my phone as a hotspot i may as well cancel as there is no requirement for your services.

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gary_dexter
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Alessandro Volta
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Re: Unable to access own website using wifi

Your web host has blocked your WAN IP.

Ask them to unblock 


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