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Message 31 of 96
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Re: Unable to access https://www.evanscycles.com/

If it helps here's my trace route, my hub site is Hayes in the western outskirts of London.

C:\>tracert evanscycles.com

Tracing route to evanscycles.com [162.209.88.13]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    17 ms    10 ms    16 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    11 ms    10 ms     8 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6    19 ms     9 ms    16 ms  213.46.174.118
  7   114 ms   114 ms   113 ms  ldn-bb4-link.telia.net [62.115.134.138]
  8    95 ms    98 ms   101 ms  nyk-bb3-link.telia.net [62.115.112.244]
  9   114 ms   121 ms   113 ms  chi-b21-link.telia.net [80.91.246.162]
 10   115 ms   113 ms   115 ms  rackspace-ic-134354-chi-b21.c.telia.net [80.239.160.50]
 11     *        *        *     Request timed out.
 12    97 ms    96 ms    93 ms  be42-corea.ord1.rackspace.net [50.56.6.165]
 13   115 ms   114 ms   115 ms  corea-core6.ord1.rackspace.net [50.56.6.133]
 14    93 ms   102 ms    95 ms  core6-aggr1501a-6.ord1.rackspace.net [50.56.6.237]
 15   123 ms   115 ms   113 ms  162.209.88.13

Trace complete.

C:\>

 

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Message 32 of 96
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Re: Unable to access https://www.evanscycles.com/

@Roger_Gooner 

I have to say - while the tracert is appreciated - I would prefer it to www.evanscycles.com

If it helps - this caught me out too.

Tim

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Message 33 of 96
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Re: Unable to access https://www.evanscycles.com/

I'm also having this problem in Edinburgh.

It's been like this for over a month.

Have never experienced a problem like it before.

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Message 34 of 96
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Re: Unable to access https://www.evanscycles.com/


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Re: Unable to access https://www.evanscycles.com/


@ravenstar68 wrote:

@Roger_Gooner 

I have to say - while the tracert is appreciated - I would prefer it to www.evanscycles.com

If it helps - this caught me out too.

Tim


Oh for crying out loud, I've just spent 40 minutes typing up a reply explaining in some detail that what gets returned if you lookup evanscycles.com (or .co.uk) is the domain literal address and always responds to pings and traceroute (it's one of Rackspace's hosting platforms BTW), but that isn't the same as www.evanscycles.com which a DNS lookup of returns a cname address of sni.ssl.evanscycles.com.c.footprint.net which itself resolves to 8.250.43.243 (at least for me at the moment) and footprint.net is Level 3 Internet's content delivery network.

Never mind though, my fault for being too long-winded with my replies!

I doubt anyone will be able to traceroute to it though, the address(es) wont respond to ICMP or UDP packets, anyone with a linux (probably any unix distro) can use tracetcp which works by SYN and SYN/ACK packets and a webserver has to respond to these or it can't serve webpages or anything else really.

Not that this helps get people connected in any way, shape or form, the website always works for me (south-east London / Kent border), it could be a VM routing issue or Level 3 have a couple of dodgy nodes in the CDN which don't have a copy of the site and if you get connected to one of those then bad luck!

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Message 36 of 96
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Re: Unable to access https://www.evanscycles.com/

@jem101 

You can get tracetcp for windows - but you have to install npcap for it to work.  (The website refers to winpcap, but npcap has superseded this, I have it installed as Wireshark uses it as well)

It's what I used for my trace.

https://simulatedsimian.github.io/tracetcp_download.html

Tim 

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Message 37 of 96
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Re: Unable to access https://www.evanscycles.com/

Hi,

Did you ever find a fix for this?

My WiFi won’t let me open this site anymore either, but. if I turn my WiFi off it works ok.

cheers

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Message 38 of 96
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Re: Unable to access https://www.evanscycles.com/

Hi Yully6,

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to get on the Evans Cycles website.

 

This isn't something we are aware of, have you tried what jem101 wrote above ?

 

Regards

 

Paul.

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Message 39 of 96
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Re: Unable to access https://www.evanscycles.com/

@Paul_DN 

Are you guys not able to run a tracery from the OP’s gateway to see what happens.

Tim

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Re: Unable to access https://www.evanscycles.com/

@ModTeam 

It would be nice to get a response from Paul here.  I really do want to help you know.

Tim

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