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Message 21 of 96
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Re: Unable to access https://www.evanscycles.com/

Yep ... got the same issue ... haven't found a solution yet either ....
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Message 22 of 96
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Re: Unable to access https://www.evanscycles.com/

Hi TheHunters,

 

Thanks for posting. Can you try clearing cache/cookies for me? Then trying the website. I've just tried it connecting here and it works fine.

 

Kind regards,

John_GS
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Message 23 of 96
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Re: Unable to access https://www.evanscycles.com/

Done all that already. DNS ... VPN ... modem mode ... tried loads of suggested solutions but none have worked ...

This is a my thread from another part of the forum ... https://community.virginmedia.com/t5/Networking-and-WiFi/ERR-CONNECTION-TIMED-OUT/m-p/4073357/highli...

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Message 24 of 96
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Re: Unable to access https://www.evanscycles.com/

Do you get any error message when you try to access it? As it's definitely not our internet that is blocking it. 

 

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John_GS
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Message 25 of 96
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Re: Unable to access https://www.evanscycles.com/

Yep ... I get a "ERR_CONNECTION_TIMED_OUT" message every time ...

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Message 26 of 96
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Re: Unable to access https://www.evanscycles.com/

Have you tried clearing cache/cookies?

 

Kind regards,

John_GS
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Message 27 of 96
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Re: Unable to access https://www.evanscycles.com/

Yep ... tried all that. I followed some instructions on YouTube and it worked once but next day didn't and hasn't worked since, despite going through the same processes again.

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Message 28 of 96
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Re: Unable to access https://www.evanscycles.com/

I am unable to access Evans Cycle Web site

What is the reason for this ???

I have tried several different Web search sites but not luck 

Is virgin media blocking Evans Cycle web site and why??

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Message 29 of 96
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Re: Unable to access https://www.evanscycles.com/

@TheHunters @Hielen5 

What area of the country are you in?

@John_GS 

I'm not sure how familiar you are with Content Delivery Networks (hereafter CDN's) so I may be teaching you to suck eggs.  If so, I apologise, but this is also for the benefit of everyone else as well.

CDN's are a way of having a local copy of your site stored very close to the end user in an attempt to:

a) improve their browsing experience.
b) lessen the load on individual servers.

Essentially what happens is they work with ISP's to have multiple servers on an ISP's network.  These servers cache a local copy of the content on the main servers.

When you go to www.evanscycles.com - what would happen is the CDN checks to see how old it's copy is.  It will then either give you a copy of the cached content or download a fresh version from the main server and serve this instead.

This means that someone in Manchester could well end up connecting to a different set of servers to someone in Edinburgh.

This is important to consider as- just because it works for you - doesn't mean it'll work for everyone.

I'm currently on a BT network in Inverness and when I try running tracetcp - I get to the connection in 8 hops

 

 

PS C:\Users\timdu_000> tracetcp <a href="http://www.evanscycles.com" target="_blank">www.evanscycles.com</a>.

Tracing route to 8.247.189.250 on port 80
Over a maximum of 30 hops.
1       4 ms    1 ms    20 ms   192.168.1.254   [BTHUB]
2       *       *       *       Request timed out.
3       *       *       21 ms   31.55.187.177
4       18 ms   19 ms   19 ms   31.55.187.184
5       20 ms   19 ms   22 ms   213.121.192.100 [host213-121-192-100.ukcore.bt.net]
6       29 ms   23 ms   19 ms   194.72.16.96
7       *       *       *       Request timed out.
8       Destination Reached in 20 ms. Connection established to 8.247.189.250
Trace Complete.

 

 

If someone on a Virgin Media connection does a similar test they'll see that it ends on a Virgin Media IP sometimes fairly close to their location.

Note all tracert's appear to fail as the cdn servers won't respond to ICMP echo packets as well as the UDP packets used by Linux 😞

This has been going on since July - I think it's time Virgin Media stepped up to the plate and examined the routing from the affected individuals gateways.

Tim

TL:DR - Virgin Media are NOT deliberately blocking this connection.  But they do need to investigate.

PS.  Please tell phone support to stop spouting rubbish.  AGAIN

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 30 of 96
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Re: Unable to access https://www.evanscycles.com/

Thanks for the detailed response Ravenstar ... far better than anything from Virgin.

I'm in Sheffield ... I did a trace which I think is on a previous post???

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