I'm not sure how familiar you are with Content Delivery Networks (hereafter CDN's) so I may be teaching you to suck eggs. If so, I apologise, but this is also for the benefit of everyone else as well.
CDN's are a way of having a local copy of your site stored very close to the end user in an attempt to:
a) improve their browsing experience. b) lessen the load on individual servers.
Essentially what happens is they work with ISP's to have multiple servers on an ISP's network. These servers cache a local copy of the content on the main servers.
When you go to www.evanscycles.com - what would happen is the CDN checks to see how old it's copy is. It will then either give you a copy of the cached content or download a fresh version from the main server and serve this instead.
This means that someone in Manchester could well end up connecting to a different set of servers to someone in Edinburgh.
This is important to consider as- just because it works for you - doesn't mean it'll work for everyone.
I'm currently on a BT network in Inverness and when I try running tracetcp - I get to the connection in 8 hops
PS C:\Users\timdu_000> tracetcp <a href="http://www.evanscycles.com" target="_blank">www.evanscycles.com</a>.
Tracing route to 22.214.171.124 on port 80
Over a maximum of 30 hops.
1 4 ms 1 ms 20 ms 192.168.1.254 [BTHUB]
2 * * * Request timed out.
3 * * 21 ms 126.96.36.199
4 18 ms 19 ms 19 ms 188.8.131.52
5 20 ms 19 ms 22 ms 184.108.40.206 [host213-121-192-100.ukcore.bt.net]
6 29 ms 23 ms 19 ms 220.127.116.11
7 * * * Request timed out.
8 Destination Reached in 20 ms. Connection established to 18.104.22.168
If someone on a Virgin Media connection does a similar test they'll see that it ends on a Virgin Media IP sometimes fairly close to their location.
Note all tracert's appear to fail as the cdn servers won't respond to ICMP echo packets as well as the UDP packets used by Linux 😞
This has been going on since July - I think it's time Virgin Media stepped up to the plate and examined the routing from the affected individuals gateways.
TL:DR - Virgin Media are NOT deliberately blocking this connection. But they do need to investigate.
PS. Please tell phone support to stop spouting rubbish. AGAIN
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