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sjforster
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Unable to access https://www.evanscycles.com/

Hi,

I've got an issue https://www.evanscycles.com/ on my Virgin Media Broadband.  Google Chrome just responds with:

www.evanscycles.com took too long to respond.

Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT
Doing a trace route from the Hub 3.0 Advanced Settings / Tools / Traceroute just stops at the 2nd Hop.
 
Trace Statistics : traceroute to www.evanscycles.com (8.241.5.122), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 10.000 ms 10.000 ms
2 gate-core-2b-xe-521-0.network.virginmedia.net (82.2.240.93) 30.000 ms 10.000ms 20.000 ms
3 * * *
.......
30 * * *
Trace complete
I've checked the websafe  app and I've got no blocked sites and I've tried with both virus safe and child safe switched off which made no difference.  I've even tried adding the website to the allowed list but again no difference.
 
I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone. 
 
I've raised the issue via a webpage on the virgin media site to get the site unblocked but I've not received any confirmation of the request and now can't find the page I made the request from so I'm not holding out much hope on that one.
 
I've also contacted Evans Cycles and asked if my IP address has been blocked and have been told:
"This is not something that has been done by us. We are unable to block individuals from reaching our website. Therefore, I would ask that you contact your provider."

I feel like I've tried everything I can but now have got nowhere left to go.

I'm just wondering if any one else on Virgin Media Broadband has the same issue or if it's just me?

I couldn't find another similar posts which leads me to think it's just me.

I know I've waffled on long enough thanks for getting this far.

Simon

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jbrennand
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Re: Unable to access https://www.evanscycles.com/

works fine here. have you tried other browsers?

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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Very Insightful Person
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Message 3 of 95
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Re: Unable to access https://www.evanscycles.com/

it's not blocked, if it were blocked virgin would inform you it's blocked

 

however I'm also unable to access the site but can do so if i enable the built in vpn in opera

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

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legacy1
Alessandro Volta
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Message 4 of 95
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Re: Unable to access https://www.evanscycles.com/

Site runs fine here so likely you have a CDN issue for your area.

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sjforster
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Message 5 of 95
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Re: Unable to access https://www.evanscycles.com/

@jbrennand

Thanks for trying and looking into this

works fine here. have you tried other browsers?

Yes same issue with Safari, Internet Explorer and Edge.  Also clearted the cache of all the broswers and no change.

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sjforster
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Re: Unable to access https://www.evanscycles.com/

@dannylau

Thanks fot takig the time and looking into this

it's not blocked, if it were blocked virgin would inform you it's blocked

During the phone call to support on 150 I was told that Virgin Media block access to this site and I couldn't get any further with support after that.  Obviously it's hit and miss given other replies and an error in my opinion.

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sjforster
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Re: Unable to access https://www.evanscycles.com/

@legacy1

Thanks for taking the time to look into this.

Site runs fine here so likely you have a CDN issue for your area.

Thanks for confirmig it works for you.  I don't know what CDN is or if I'll stand a chance of trying to talk support through that given my call last night but its strange that I was told that Virgin block the site even though obviously they don't block everyone.  I'll give support another call and see if I can get any further armed with the knowledge that others can access the site.

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sjforster
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Message 8 of 95
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Re: Unable to access https://www.evanscycles.com/

Okay I'be been back on to virgin media support via the phone.  They say they've lifted the restriction that was on the account and that I may have to wait 1-2 hours for it to work.  I think all they've done is turn off child safe in web safe as there was an email in my inbox immediately the call ended saying the settings in web safe had changed.

Its not changed at the moment, still can't access the site, and I don't think this is the answer but I suppose I'll have to give the 1-2 hours to see if its resolved the issue.  I'll update later.

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sjforster
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Message 9 of 95
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Re: Unable to access https://www.evanscycles.com/

@dannylau

however I'm also unable to access the site but can do so if i enable the built in vpn in opera

Thanks for the heads up about and using opera.  With the VPN option I can access the website so at least its a work around until I get it resolved.

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bromham
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Message 10 of 95
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Re: Unable to access https://www.evanscycles.com/

www.evanscycles.com operates via a Content Delivery Network with a suprisingly large number of IP addresses.

At the time of writing this:

$ nslookup www.evanscycles.com
Non-authoritative answer:
www.evanscycles.com     canonical name = sni.ssl.evanscycles.com.c.footprint.net.
Name:   sni.ssl.evanscycles.com.c.footprint.net
Address: 67.26.41.243
Name:   sni.ssl.evanscycles.com.c.footprint.net
Address: 8.249.255.248
Name:   sni.ssl.evanscycles.com.c.footprint.net
Address: 8.250.39.247

But, a couple of minutes later, the lookup provides three more IP addresses and a couple of minutes after that, yet three more IP addresses.

You may like to try pointing your PC at a different DNS (try 8.8.8.8 or 1.1.1.1) and see if that makes a difference.  Or creating a local hosts file to force your web browser to use one of the IP addresses listed above.

 

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