Until last weekend, I could access my hospital trust's VPN with no problems from home. Apparently, Virgin have changed my router settings and I am no longer able to access the VPN. Which means I can no longer work from home.
I've phoned for technical help and was told that they couldn't help me and that they would have to put me through to 'Gadget Rescue Team', who would charge me money to 'fix' my problem!
My hospital's IT team have told me that they have had this same problem with all staff who have Virgin as their home broadband. They also told me that whilst Virgin are saying that they haven't changed any router settings, they most definitely have. I can't get any sense out of anyone at Virgin at all.
I'm very, very upset at the moment. I've spent nearly 7 hours today trying to sort this problem out, when I should've been working and helping patients. Nobody seems to want to help me. I've even tried to log a complaint with Virgin but have been unable to find a way to do this online. The links which Virgin give just send you round in circles....
Someone, please help me!!!!