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Tv service and broadband service down?

Hi,

 

Is there an issue at the moment in SO40 area? 

Lost tv and internet, routers flashing green. 

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Re: Tv service and broadband service down?

Hi

How long has your services been offline?

If you PM me your account number i can check the network and run a diagnostics check on your equipment.

Thanks

Craig

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Tv service and broadband service down?

Hi

Yes there is currently a network outage in your area which started at 10:06am  the estimated fix time is 6:10pm however this may be resolved earlier than this.

I hope this helps 

Thanks

Craig

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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