i have had problems on and off for some time with the internet disconnecting. I have called previously about this.
it did this again yesterday so I tried all the usual reset, switch it off and on again and nothing worked. I then clicked forget this network thinking I would be able to click and re set this way, now it is saying no network connection and there is no networks available at all. This is the same with the three TVs I have but my lap top and phone are working.
i called virgin and was put through to someone who I had difficulty in understanding he put me through to someone else who was going to charge my £20 initial set up then £5 a month surely this should be part of the service.
HI KaidenJustin, thanks for messaging us, can you confirm if you are still having issues with the service? What set top boxes do you currently have? Are all cables secure and hand tight? Please let us know so we can assist further. ^Chris