After months of bad Wi-Fi decided to cancel contract Phoning is a waste of time they send you round and round and ask you to phone the same number again which then does the same again. Yesterday I spent 2hrs 45 minutes only to be put through to the cancellation department that was closed Today been texting for over two hours only to be persuaded to get a Engineer to call I am now on a may take 24hrs which says stay connected to chat Looks like I made a mistake agreeing to an engineer The thing is if the situation was sorted I wouldn't be trying to cancel Now after everything that as happened how can you possibly trust Virgin
If you have a network connection issue ony VM can solve that. If your issue is wifi onley then you can easily solve that yourself. So do as Mike asked and tell us what the connection is like on a device connected directly to the Hub on an ethernet cable.
re cancelling - are you "out of contract" if so its just 30 days notice. If not its 30 days notice + an early disconnection charge.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi