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Totally STRESSED

After months of bad Wi-Fi decided to cancel contract Phoning is a waste of time they send you round and round and ask you to phone the same number again which then does the same again. Yesterday I spent 2hrs 45 minutes only to be put through to the cancellation department that was closed  Today been texting for over two hours only to be persuaded to get a Engineer to call I am now on a may take 24hrs which says stay connected to chat Looks like I made a mistake agreeing to an engineer The thing is if the situation was sorted I wouldn't be trying to cancel Now after everything that as happened how can you possibly trust Virgin    

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Alessandro Volta
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Re: Totally STRESSED

Are you looking for assistance or having a good vent ?

If you want assistance , tell us the problem[s] you are having.

If you are having a vent, the best place is that Twitter thingy.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Totally STRESSED

If you have a network connection issue ony VM can solve that. If your issue is wifi onley then you can easily solve that yourself. So do as Mike asked and tell us what the connection is like on a device connected directly to the Hub on an ethernet cable.

re cancelling - are you "out of contract" if so its just 30 days notice. If not its 30 days notice + an early disconnection charge.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Totally STRESSED

Don.t be a **bleep** been trying to get help for months and done all the tests now trying to get an engineer and I don't use twitter

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Alessandro Volta
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Re: Totally STRESSED

WiFi does not form part of your contract.

Is a wired connection working OK?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: Totally STRESSED

if you are like this with CS no wonder no ones helped

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Superfast
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Re: Totally STRESSED

 


@Brirace1 wrote:

Don.t be a **bleep** been trying to get help for months and done all the tests now trying to get an engineer and I don't use twitter


top tip, if you want help from anyone drop the attitude. you reap what you sow.


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My Broadband Ping - spgray

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Re: Totally STRESSED


@Brirace1 wrote:

Don.t be a **bleep** been trying to get help for months and done all the tests now trying to get an engineer and I don't use twitter


This is not your personal hotline into VM.  Call it in, you know the number, and stop wasting our precious time.


--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Totally STRESSED

What's wrong with you lot The ATTITUDE of the first reply was  

Are you looking for assistance or having a good vent ?

If you want assistance , tell us the problem[s] you are having.

If you are having a vent, the best place is that Twitter thingy.

If that's not a ATTITUDE don't think you know the meaning of the word

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Re: Totally STRESSED

it was valid response to your opening post.
you asked no questions and your post is clearly a rant.

take a breathe, reset yourself and try again.
answer the request - tell us the problem[s] you are having.

related to your other thread maybe? https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cancellation-nightmare/m-p/4447743

or this one https://community.virginmedia.com/t5/Networking-and-WiFi/Wi-Fi/m-p/4447138#M333282 

or this one https://community.virginmedia.com/t5/Security-matters/Is-this-a-scam/m-p/4308860

 


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My Broadband Ping - spgray

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