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Total outage in London N1

stannoo
On our wavelength

Again today a total outage.  Third time this week.  This has been going on for months.  All my smart devices are down and having to tether off my mobile 4G for internet - again.

The Virgin Media Service Status page shows "no issues" with broadband, but the recorded message on the phoneline says there are indeed intermittent outages in the area.  Impossible to speak to anyone to find out how long this will go on for.

Truly abysmal service and no help offered - certainly no money ever off bills as they weasel around their terms which states there has to be a single continuous outage for at least 24 hours (I think - in any case I never see any reductions).

 

4 REPLIES 4

Cardiffman282
Super solver

Yup two days for compo. Still register for it though. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Area outage apparently.  Due to be fixed by 6th June but who knows.  At times like this you regret having gone down the "smart" home route.  So many essential devices are internet dependent.  AAAArRRRGGGGHHHHHH!  Bloody nightmare.

stannoo
On our wavelength

Actually made worse by the most patronising, useless and irrelevant response from VM.  They don't even try and find out if there is an area outage before sending you this crap, which could result in you spending hours fiddling about with your equipment for absolutely no purpose.

"Thanks for taking the time to leave a review and we are sorry to hear you are having an issue with your Wi-Fi connection.

There are so many things that can influence a Wi-Fi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next-door neighbour’s router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: https://virg.in/wifisos

The Hub's location could also be causing the coverage problem, so we do need to check the positioning of it. Can you please ensure the following

Out in the open
Next to the TV not behind it
Away from large bodies of water (e.g., fish tanks)
Away from baby monitors and cordless phones
Away from microwaves

Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.

If that doesn't help, if you have the Hub 3, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here: https://virg.in/connectapp"

Ah yes the fish tank one. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).