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Basher19
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Total loss of service

I have had a total loss of service no tv no broadband and no landline for just over 31 days and can't get a hold of anyone to help me out.

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jbrennand
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Re: Total loss of service

What is being reported on the issue? Is it a general known issue - or specific to you ?

Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

If nothing is being reported there, what do they say when you call it in - free on 150 (VM line) or 0345 454 1111 (others - national rate) ? Try on the mobile if your landline is down.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alex_RM
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Re: Total loss of service

Hi Basher19,

Sorry to hear you've had no service for so long, so I can take a closer look at this I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm