on 05-04-2023 07:48
Hi there
Yesterday appeared to be a total meltdown and loss of service was everywhere, all of my devices fell off the router and wouldn't re connect apart from my laptop.
This morning is a totally different story, no internet and no devices at all will connect.
Even more worrying is that my router will not return to factory settings at all despite doing all variations of a factory reset with the reset button.
I can still see the two networks being the 2.4 and 5 (which I separated for my 2.4 devices). So it’s clear it hasn’t reset.
I can’t even jump on the router using 192.168.0.1 anymore…
We are now in a state where I can’t even work as our phone signals are terrible in the area so can’t even hotspot, I have no security around the home anymore…
All help appreciated
on 05-04-2023 07:51
on 05-04-2023 09:23
Hi
Thank you for the response.
I’ve tried that and nothing happens.
😊
on 05-04-2023 09:38
on 05-04-2023 10:07
Hi there
Yes, I do…
on 07-04-2023 13:24
Hi Philjdj,
Thank you for your post, welcome to the Community Forums!
Sorry to hear you're having issues with your Hub and connection, this is strange.
I've checked this end and there are no outages in the area, however your Hub uptime is showing as quite high, meaning that it has not been properly rebooted for a while. Can you please try turning the Hub off at the wall socket for at least 30 seconds before turning it back on?
Also, you mentioned that you're able to see the network SSID on your devices - are you able to connect, or when you try to connect, do you get an error?
Lastly, what lights are showing on your Hub please?
Thank you
on 07-04-2023 17:26
Hi there
All is sorted.
An engineer came out and replaced the router.
No amount of rebooting was ever going to fix this router.
Never mind though.