Throttling on BT Sport

[Brack2986]

VM is throttling our BB.   Its speed is 300mb plus but download and streaming buffers continuously.   My son’s work connection on Teams fails often.   This never was the case with our former ‘slow’ 60mb BT router.   How can I stop throttling?   Will installing a VPN on my router help?   Does a hub4 VM router allow that?   

[jbrennand]

You are not being "throttled". I am guessing its just a wifi issue - but...

Firstly... Can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

[g0akc]

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@Brack2986 wrote:

Will installing a VPN on my router help?   Does a hub4 VM router allow that?   

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Unlikely and no.

[g0akc · Accepted solution]

You've put 'BT Sport'  - is that what you are watching when this alleged throttling occurs? 

How are you watching it?  App? on what device?  At what time?  These last few evenings when Champions League has been on?

[Brack2986]

Thank you for your reply.   I was watching BT Sport (Champions League) last evening.   Wired connection from my Samsung smart TV to the router which is a Hub 3.0.   It kept stopping and buffering.   The error code was for connection speed.   However, from my phone the speed was excellent at 350+mb.   I called the 'help' desk.   She told me to reset my router.   I said that would change the name and password I'd put in by the admin access.   She said not.   I did reset and it did reset the name and password.   But no improvement on the speed of BT Sport on the App on my TV via the wired connection.   I've already given up on the wifi from the hub 3.0 as it was so poor at covering the house.   I now use a TP-link mesh which is excellent.   Should I go all out and put the router into modem mode?   My son also gets poor download speeds for his work.   There seems to be a disconnect between the broadband speed and the actual utility.   I have a Broadband Quality Monitor set up and this shows a lot of max latency spikes in the evening.   Not too surprising I guess.

Any ideas?   I really wish I'd stuck with BT.   It's been very poor with VM.

Mark

[Brack2986]

Hi John

Thank you for your reply.   I was watching BT Sport (Champions League) last evening.   Wired connection from my Samsung smart TV to the router which is a Hub 3.0.   It kept stopping and buffering.   The error code was for connection speed.   However, from my phone the speed was excellent at 350+mb.   I called the 'help' desk.   She told me to reset my router.   I said that would change the name and password I'd put in by the admin access.   She said not.   I did reset and it did reset the name and password.   But no improvement on the speed of BT Sport on the App on my TV via the wired connection.   I've already given up on the wifi from the hub 3.0 as it was so poor at covering the house.   I now use a TP-link mesh which is excellent.   Should I go all out and put the router into modem mode?   My son also gets poor download speeds for his work.   There seems to be a disconnect between the broadband speed and the actual utility.   I have a Broadband Quality Monitor set up and this shows a lot of max latency spikes in the evening.   Not too surprising I guess.

Any ideas?   I really wish I'd stuck with BT.   It's been very poor with VM.

Mark

[jbrennand]

Try changing the ethernet cable to a new Cat6a one ( has better shielding). Old ones do fail and often one of the 8 wires breaks off its connector when its unplugged and reinserted.

[newapollo]

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@Brack2986 wrote:

I was watching BT Sport (Champions League) last evening.   Wired connection from my Samsung smart TV to the router which is a Hub 3.0.   It kept stopping and buffering.   The error code was for connection speed. 

 But no improvement on the speed of BT Sport on the App on my TV via the wired connection.

Mark

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Hi Mark,

What was the actual error code and message?

Do you subscribe to TV with VM?  If so do you have the TV360 box or the Stream box?

You should be able to watch BT Sports live via your VM set top box (providing it's in your VM package) instead of using an app.

Which app where you using? To watch BT Sports via an app with a  VM TV subscription you need to use the TVGO app which isn't available on Samsung TV's