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This site can’t provide a secure connection...

Joining in

"The connection for this site is not secure"
"This site can’t provide a secure connection"
"Secure Connection Failed"

All variations of the same error when trying to connect to certain websites.

I did recently move home and this wasn't a problem at my old address so I am certain it is to do with that but I'm not tech savvy enough to know what's going on.

I have 100% turned off Websafe/Virus safe

Hopefully someone can help?


Forum Team
Forum Team

Hi @eachisown 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.



Are these error seen on major firms websites such as UK Banks and Supermarkets which are all HTTPS ? 

Or are they exactly what is being reported, HTTP websites that are not secure ?

I had virgin installed in my house today and I am experiencing the same issue with some of the websites I use for my business. I don't get this error with all websites though.

When I hotspot from my phone, I am able to access the website which is being blocked when connected to my virgin media hub. Please help ASAP as I need to access the website which I am getting an error for for work purposes.




Disable Child Safe in the Virgin Media online account, it is a DNS content filter.

Failing this change your computer to use a Public DNS and full internet access will be restored.