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Rician
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This site can't be reached

I've had to change my laptop last week but for some reason though its connected to the WiFi, I'm not accessing any sites at all as though I'm not connected.

Can anyone help?

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Adduxi
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Re: This site can't be reached

Does it do the same if you connect via cable for testing ?

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Rician
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Re: This site can't be reached

Hi Adduxi.  I haven't been able to try with an Ethernet cable as yet, I seem to have misplaced it so need to buy another but the only way I can connect at the moment is tethering to my phone via cable. Funny enough I was by family yesterday and managed to connect to their WiFi with ease.

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Sasha_W
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Re: This site can't be reached

Hi @Rician

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having some issues but we can certainly help with this. 

 

Have you been able to get an ethernet cable yet? If so have you tried using it and does this improve anything at all? 

 

Is it just your laptop that struggles to load up websites or any other device? 
 

Please do let me know. 

 

Thanks 

Sasha - Forum Team


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sophist
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Re: This site can't be reached

check that the dns settings (in the wireless network properties) haven't been manually configured - if they are manually configured, change it to automatic.. 

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Rician
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Re: This site can't be reached

Hi Sasha,

 

Thanks for the welcome.

 

It's an HP probook so doesn't allow for ethernet cables unfortunately.  Just the laptop, all other devices work well

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Rician
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Re: This site can't be reached

Hi sophist. I've checked and it's already set to auto.

 

Thanks for the guidance though.

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Paul_DN
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Re: This site can't be reached

Hi Rician,

 

Thanks for coming back and for the updates, have you had a look on the manufacturers forums to see if anyone else has the same issue?

 

I have had a quick Google and see thee are a few discussions around the same issue, I advise having a look there as everything else works OK it has to be a device issue other than your connection.

 

Regards

 

Paul.

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Rician
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Re: This site can't be reached

Thanks Paul. I'll have another look and hopefully find a fix.

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Rician
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Re: This site can't be reached

Thanks everyone.I got the problem resolved. Needed to go into Device Manager and uninstall a Realtek driver. 

It's working perfectly now.

Cheers all.

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