Welcome back to our Community Forums and thanks for your post!
I am sorry to hear you've had some issues with your service. Appreciate that must be incredibly frustrating.
I have taken a look at our systems and can see your area is currently impacted by an area congestion outage estimated to be resolved by 24 AUG 2022 15:00. As such, you might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then.
We are planning to undertake some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.
We do apologise for any inconvenience caused but rest assured our engineers are on the case.