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Nimal185
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The worst broad band

Is there any other worst broadbands other  than  virgin in UK? Switched to virgin last September after saw the virgin advertisement about 100mb/s but since that I am feeling sick and I can’t even load a page in upstair and WiFi is keep dropping. Anyone else face the same?

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jpeg1
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Re: The worst broad band

Is it only the WiFi that is dropping?  Do you get a good connection with a device connected to the Hub by ethernet, or does that fail too?

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Kath_F
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Re: The worst broad band

Hi Nimal185, 

Thanks for your post and welcome to the forums. It's great having you with us in the Community although I am sorry to hear you feel this way. 

When there are issues with your connection it can be frustrating. 

Taking a look at things today, it looks as though there is a pro longed signal issue where your power levels are out of spec. I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.


Thanks,

Kath_F
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Kath_F
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Re: The worst broad band

Hi Nimal185, 

Thanks for coming back to me via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot to you, so to view this please sign in to My Virgin Media here: My VM


If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 


Lets us know how the appointment goes. 


Take care.
 

Kath_F
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Nimal185
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Re: The worst broad band

Hi,

I would like to know what action virgin is going to take regarding the broadband ? What’s is the update you got from your technician ? 

thank you 

 

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Zak_M
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Re: The worst broad band

Good morning @Nimal185 

 

Thank you for coming back to us. 

 

Did you manage to locate your engineer visit? If so did they manage to get any of the issues resolved ?

 

Kind regards,

Zak_M

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