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The website says no problems but that is wrong

Just joined

The website says no problems in my area but I and 4 neighbours all have problems. An engineer is coming to my house tomorrow. Will they visit all 5 houses? See also here Can you please update the website to say there *are* problems in my area?



Zero words describing the nature of the problem.

Forum Team
Forum Team

Hi idontgetoutmuch

Thank you for your post, welcome to the Community Forums.

Sorry to hear you're experiencing issues. If you have been able to book in an engineer visit, this would mean that our team weren't aware of any local outages at the time of your call.

If we do find an issue in the area, we will send you an SMS letting you know we're working on it and that the appointment is no longer needed. We'd then update the service status page. However please be aware that not all outages are registered there - it can depend on the type of fault and how many customers are affected.

If that's not the case and the appointment still goes ahead, the engineer will be able to check the cabinet on your street for issues.

Let us know how the visit goes. We hope it's sorted for you soon.


Very Insightful Person
Very Insightful Person

See below:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2