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The external internet cable is damaged and needs replacing. How do I book an engineer?

The external internet cable is damaged and needs replacing. How do I book an engineer?

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Alessandro Volta
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Re: The external internet cable is damaged and needs replacing. How do I book an engineer?

Phone up or wait for a forum mod on here


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Re: The external internet cable is damaged and needs replacing. How do I book an engineer?

Hi PaulM36a, 

Thanks for using the forums to get this issue looked into with your cable, I am sorry this predicament has happened. 

Can I ask how it got damaged or was it just wear and tear from the elements?

Have you been able to get through to anyone about this since posting? 

If you still need help we can get this sorted for you 🙂

Please let me know so we can get you back online!

Thanks,

Megan_L

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Re: The external internet cable is damaged and needs replacing. How do I book an engineer?

Thank you Megan, I believe it relates to tree growth dislodging the cable fixings. I have an engineer now organised to rectify. 

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Re: The external internet cable is damaged and needs replacing. How do I book an engineer?

Ah okay, we have had some blustery whether recently so that does make sense!

Thanks for letting me know, if you do need any further assistance please come straight back here and we'll continue to help.

Thanks Paul!

Megan_L

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