Am running a hub 2 ac and have had 'no internet' for a few days. After numerous unsuccessful calls to customer services, was finally supplied with a hub 3. Still have the same issue, solid yellow light and no internet. After another one hour call to cs, the operator assured me they would sort the issue within 24 hrs. Nothing. Called again yesterday and after hanging on for 1hr 3 mins got cut off! Need connection for work tomorrow!
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Try putting the 2ac back on. If the new Hub hasn't been activated then the old one will still be active.
Here is come info from a recent thread by newapollo
------------------ VM have recently started pre-activating their equipment, and the equipment should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. "By doing this we’ll be able to reboot the equipment or put you in touch with the right team".
The old method was to reboot the equipment and if it failed then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.
You could also try contacting New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks. No joy rebooting the 3 as you suggested. Solid yellow again.
I did retry the 2 ac a few times yesterday after the 3 failed but was constantly getting the 'no internet' message. The initial reason for called CS was because the 2 ac would disconnect then keep throwing up random messages like 'couldn't obtain ip address' or 'incorrect password'. Since trying the 3, the 2 ac is now consistent with its 'no internet' message.