The Virgin media twitter account told me to post my problem here and a Virgin support person would respond. We upgraded last week to Virgin Media 200, the speeds we are now getting are fine-ish on ethernet (183Mbps) and between 8Mbps and 33Mbps on wifi when we are sat right next to the router. Everything has been re-set and connections are hand tight. How do i upgrade from Hub 3.0 which seems not up to the job?
Errrr... the twitterati were just getting rid of you. Although VM people do respond to threads on here, a 5-10 day wait is usual. You cannot upgrade to a Hub4 unless you are on the 1GB package or get a VM invitation. Most on here would say it is not an upgrade anyway.
All VM Hubs have poor wifi. You can improve it sometimes by trying the protocol below - but its no substitute for getting your own better quality wireless equipment and just use the Hub in modem only mode _________________________________________________________________________
Go into the Hub3 settings. Type in http://192.168.0.1 into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity, Then, apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device.
Note all your wifi devices will need re-connecting to the new SSID's and passwords. 5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one.
You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.
See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.