I'm a new VM customer and my connection in Microsoft Teams is awful. every other second cuts out on the audio front. This happens on multiple devices and I've already had a good read through the various posts that have already been made around this.
I have a Hub 4 and a M350 connection.
I've started a Broadband Quality Monitor on thinkbroadband already (based on previous posts) and have also run the "network diagnostic tool" in the Hub 4's configuration pages. It comes back with errors on telephone line and wifi, however it does not go in to detail and simply displays a exclamation mark.
I also have these logs:
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status
Primary downstream channel
DOCSIS 3.0 channels
DOCSIS 3.1 channels
Ok... so what is next? Currently the service is unusable for work meetings, which is probably going to be it's main use day to day. eeeek.
Was a self install. I don't have one of those devices connected, however the previous owners left some cables which looks to me like the had broadband and tv as the contain a splitter and two of those devices on each cable.