I have a number of issues with my Virgin Media broadband service.
1) I am paying for the 200Mb service but mostly get 20-70Mb. 2) Only reliable room for consistent service is same room as router. In other rooms connection regularly drops out and sometimes you can't connect at all. My neighbour (on Talk Talk) can connect to his broadband with no drop outs, all over his house including from the top end of his garden. 3) Like most, I have been working from home since March last year. I have had consistent problems with connection drop outs and slow speed. This has got worse after I recently changed jobs. We use video more and it has got to the point now where I use my phone on 4G as a hotspot rather than broadband because it is faster and more reliable!!! My neighbour has no issues working from home. 4) Using the Virgin Media technical support is frustrating beyond belief. Yes I know you need to run a few checks, oh and what a surprise, the checks seem be be taking a little longer and blow me over, I need to re-start my router! No, this doesn't make a difference!!! 5) Follow-up call usually involves a 30+ minute wait after which you speak to someone whose knowledge of broadband seems to be limited to resetting your router being the answer to all problems. No, this doesn't make a difference either!
Anyone reading this is probably wondering why the hell I am still with Virgin Media and to be honest, so am I.
I guess for now at least, it's better the devil you know.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi