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TV remote control app cannot find TiVo box

We have recently changed to Hub 4 and I have just noticed that my TV remote control app is not finding my TiVo box. It says ‘the selected Virgin TV box was not found on the current network’ then gives me an option to rescan but if I click that, nothing happens.

Not sure if I need to change something in the settings?

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Very Insightful Person
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Re: TV remote control app cannot find TiVo box

Hello

Which TV box is it that you have is it a Tivo or a v6 ?

If it is a v6 you will need to reconnect to the network if using wireless.

  1. On your remote, press the MENU button.
  2. Scroll to the Settings icon, then navigate up until you see Home Network Settings.
  3. Click the OK button.
  4. Choose Set Up Your Home Network, then: Join Network.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: TV remote control app cannot find TiVo box

It’s a Tivo?

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Alessandro Volta
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Re: TV remote control app cannot find TiVo box

The Tivo does not connect to the Local Area Network (LAN) it gets all the internet through the white co-ax cable that connects the Tivo to the VM wall socket.

The V6 however, does connect to the LAN by either Wi-Fi or ethernet cable.

I can't see how the TV Control app can control a Tivo box.

tv-box

 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

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