Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
121 Views
Message 1 of 5
Flag for a moderator

TV Control App Network Issue

Hi,

When I try to watch recordings on my phone (while at home) I get the following error - “Out-of-home streaming is not permitted from this Virgin TV Box”.

My setup is the following 

SH3 (modem mode) - Deco M4R - TP Link LS1005G switch - V6

Does anyone know how I can solve this issue? 

Many thanks 

Lee

Tags (4)
0 Kudos
Reply
Highlighted
  • 21.08K
  • 2.26K
  • 4.18K
Very Insightful Person
Very Insightful Person
109 Views
Message 2 of 5
Flag for a moderator

Re: TV Control App Network Issue

What phone are you using?
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
90 Views
Message 3 of 5
Flag for a moderator

Re: TV Control App Network Issue

It’s an iPhone XS. This issue has only occurred since I installed the deco WiFi mesh. Thanks 

0 Kudos
Reply
Highlighted
  • 21.08K
  • 2.26K
  • 4.18K
Very Insightful Person
Very Insightful Person
58 Views
Message 4 of 5
Flag for a moderator

Re: TV Control App Network Issue

Although it may not be the issue on iOS I'd check that local network access is enabled for the app.

It's new to iOS 14 and can block apps from seeing home networking devices.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
46 Views
Message 5 of 5
Flag for a moderator

Re: TV Control App Network Issue

Hi, I’ve just checked and the local network option is enabled. Any other ideas? 
Many thanks Lee

0 Kudos
Reply