Hi
Since this was setup every now and then iplayer will drop out. Everything else seems ok but I suspect other network traffic is having to reconnect/retry. We used to get a lot of packet loss after the install but that was fixed by engineers working on the lines.
The service status comes up as ok, speedtests are also ok, but sometimes things just aren't as quick as I would expect and most time I use iplayer it drops and has to buffer. I'm usually watching TV at this point so I don't get round to doing full network tests.
I have a Hub 3.0 and have noticed a number of T3 timeouts, PRE-RS errors in the logs and related errors, can I fix something or are the problems on the line which will need an engineer to visit?
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 275000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 275000000 | 3.5 | 40 | 256 qam | 18 |
2 | 203000000 | 3.7 | 40 | 256 qam | 9 |
3 | 211000000 | 3.9 | 40 | 256 qam | 10 |
4 | 219000000 | 3.9 | 40 | 256 qam | 11 |
5 | 227000000 | 3.7 | 40 | 256 qam | 12 |
6 | 235000000 | 3.9 | 40 | 256 qam | 13 |
7 | 243000000 | 3.5 | 40 | 256 qam | 14 |
8 | 251000000 | 3.5 | 40 | 256 qam | 15 |
9 | 259000000 | 3.5 | 40 | 256 qam | 16 |
10 | 267000000 | 3.5 | 40 | 256 qam | 17 |
11 | 283000000 | 3.4 | 40 | 256 qam | 19 |
12 | 291000000 | 3.4 | 40 | 256 qam | 20 |
13 | 299000000 | 3.7 | 40 | 256 qam | 21 |
14 | 307000000 | 3.5 | 40 | 256 qam | 22 |
15 | 315000000 | 3.7 | 40 | 256 qam | 23 |
16 | 323000000 | 3.5 | 40 | 256 qam | 24 |
17 | 363000000 | 3.2 | 40 | 256 qam | 25 |
18 | 371000000 | 3.5 | 40 | 256 qam | 26 |
19 | 379000000 | 3.5 | 40 | 256 qam | 27 |
20 | 387000000 | 3.2 | 40 | 256 qam | 28 |
21 | 395000000 | 3.5 | 40 | 256 qam | 29 |
22 | 403000000 | 3.2 | 40 | 256 qam | 30 |
23 | 411000000 | 3.5 | 40 | 256 qam | 31 |
24 | 419000000 | 3.4 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 58 | 0 |
2 | Locked | 40.9 | 27 | 0 |
3 | Locked | 40.3 | 30 | 0 |
4 | Locked | 40.9 | 53 | 0 |
5 | Locked | 40.9 | 20 | 0 |
6 | Locked | 40.9 | 27 | 0 |
7 | Locked | 40.9 | 101 | 0 |
8 | Locked | 40.3 | 49 | 0 |
9 | Locked | 40.9 | 34 | 0 |
10 | Locked | 40.3 | 82 | 0 |
11 | Locked | 40.3 | 57 | 0 |
12 | Locked | 40.9 | 60 | 0 |
13 | Locked | 40.3 | 33 | 0 |
14 | Locked | 40.9 | 26 | 0 |
15 | Locked | 40.9 | 36 | 0 |
16 | Locked | 40.3 | 52 | 0 |
17 | Locked | 40.9 | 153 | 0 |
18 | Locked | 40.3 | 97 | 0 |
19 | Locked | 40.9 | 42 | 0 |
20 | Locked | 40.3 | 866 | 0 |
21 | Locked | 40.9 | 26 | 0 |
22 | Locked | 40.9 | 34 | 0 |
23 | Locked | 40.9 | 94 | 0 |
24 | Locked | 40.3 | 59 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 34.3 | 5120 | 64 qam | 1 |
2 | 46200000 | 34 | 5120 | 64 qam | 3 |
3 | 39399985 | 34.3 | 5120 | 64 qam | 4 |
4 | 53700000 | 34.3 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 23 | 0 |
2 | ATDMA | 0 | 0 | 24 | 0 |
3 | ATDMA | 0 | 0 | 27 | 0 |
4 | ATDMA | 0 | 0 | 32 | 0 |
29/01/2021 11:58:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2021 04:28:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2021 02:25:6 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Many thanks for your time
Neil