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fibrejay
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T3 time-outs on upstream

Hi,

I started to receive No Ranging Response received - T3 time-out messages on the upstream. Overnight there were 70 of them and they have continued today - this is causing applications like MS Teams to drop out. 

Here are my stats for downstream . . 

fibrejay_0-1612866176055.pngfibrejay_1-1612866219692.png

Upstream stats . . 

fibrejay_2-1612866262936.png

I rebooted my Hub, but already some timeouts on the upstream which caused my MS Teams session to temporarily drop.

Do I need an engineer?

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jbrennand
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Re: T3 time-outs on upstream

Post up the T3 stats data again - now its 5h later. Also you are missing a page of downstream data (with the RS error counts)

Also, if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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