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Message 11 of 14
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Re: T3 time out & intermittence internet

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/2b14a183763d4c21c2c9e6e8c687d58524421263-19-06-2020">My Broadband Ping</a>


here is todays graph still red 

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Message 12 of 14
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Re: T3 time out & intermittence internet

Sorry to hear of the issues that you've been having Lumpsucker2.

 

That is far from normal and possibly the worst BQM that I have in my time, I have looked into your account and can see that your connection does look normal though and all of your levels are in the "normal" range for a strong and stable connection.

 

I can see that you rebooted your hub two days ago, has this improved your connection at all?

 

 

Regards

Steven_L

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Message 13 of 14
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Re: T3 time out & intermittence internet

Hi,

Afraid not we are still having trouble i have just looked at the past few days and just lost for words.

 

19/06/20

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2b14a183763d4c21c2c9e6e8c687d58524421263-19-06-2020

 

20/06/20

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed9c5b45eff8d3c802ebf937dc4ef03573373eb0-20-06-2020

 

21/06/20

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6b7f93c93ed688bff7c483a8d1cf5f10b0f17862-21-06-2020

 

22/06/20

https://www.thinkbroadband.com/broadband/monitoring/quality/share/39395309370e14867455e58c8ad00fb5da6f196f-22-06-2020

 

 

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Message 14 of 14
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Re: T3 time out & intermittence internet

Thanks for the BQMs Lumpsucker2. I've had a good nosey around your network details and there are some downstream power levels and I'm unsure that there are some SNR errors also. I'm going to send you a Private Message so I can get some details for you as I'd like our second line team to take a look at it also. Please reply back to my Private Message so we can take a look.

 

Thanks,

 

Lisa

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