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Matt8787
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Switching over from Hub 3 to 4

Hi

I’ve just had a new install completed and the engineer installed a virgin Hub 3.0.  I happen to have a Hub 4.0 still from a previous contract so was looking to swap them over to use the 4.0 - but with the 4.0 hooked up, I’m just getting a red light on the Hub - any ideas?

 

 Thanks 

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tehwolf
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Re: Switching over from Hub 3 to 4


@Matt8787 wrote:

Hi

I’ve just had a new install completed and the engineer installed a virgin Hub 3.0.  I happen to have a Hub 4.0 still from a previous contract so was looking to swap them over to use the 4.0 - but with the 4.0 hooked up, I’m just getting a red light on the Hub - any ideas?

 

 Thanks 


you would need to call VM and ask them to activate it - they may refuse though.

did they not ask for it at the end of your previous contract?

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apcyberax
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Re: Switching over from Hub 3 to 4

if its from an old contract it will not be on your account and normally policy is not to add them.

You should of returned it or VM would charge you. How long ago did you end the contract? they may still want the Hub4 back
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Matt8787
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Re: Switching over from Hub 3 to 4

Thanks - think I’ll just switch it back to the Hub 3 then

Old contract only ended on Friday 

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tehwolf
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Re: Switching over from Hub 3 to 4


@Matt8787 wrote:

Thanks - think I’ll just switch it back to the Hub 3 then

Old contract only ended on Friday 


They will be expecting the hub4 back then.

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Matt8787
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Re: Switching over from Hub 3 to 4

Begs the question as to why I was given a Hub 4 last time, Hub 3 this time

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apcyberax
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Re: Switching over from Hub 3 to 4

what service did you have before and what do you have now.
The hub4 is only for gig1 packages.
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tehwolf
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Re: Switching over from Hub 3 to 4


@apcyberax wrote:
what service did you have before and what do you have now.
The hub4 is only for gig1 packages.

Though sometimes offered to people in docsis 3.1 enabled areas but not on gig... 

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Matt8787
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Re: Switching over from Hub 3 to 4

Well before I was on a 200mb package and now I’m on the 500mb package 

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Ernie_C
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Re: Switching over from Hub 3 to 4

They probably rewarded you for cancelling and signing up as a new customer.

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