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dmartin85
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Swapped Hub. No Internet

Hi all.

I have a Super Hub 1, which is fine but I have to use it on 2Ghz to be compatible with my wireless printer. However, I have tried a Super Hub 2.0 which allows both 2 and 5 GHz connections, and the Internet appears unavailable on both despite the light being blue on the hub.

Any ideas? Do I maybe need to inform Virgin of the new hub?

Thanks, Dan.

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jpeg1
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Message 2 of 10
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Re: Swapped Hub. No Internet

Where did you get the new Hub?

If it didn't come from VM it will not work. And if someone sold or gave it to you they broke the law because it's VM's property.

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dmartin85
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Re: Swapped Hub. No Internet

It was mine from another property. When I upgraded Virgin said I could keep it as a spare!

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jpeg1
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Re: Swapped Hub. No Internet

If you have an original hub 1 you can ask for a replacement Hub 3. You should not need to pay for it. 

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dmartin85
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Re: Swapped Hub. No Internet

OK. Thanks. Do I just call?

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Tudor
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Re: Swapped Hub. No Internet

The SuperHub2 is not ‘mine’ from another property. All equipment is owned by VM.  The only hub that will work on any connection is the one currently registered to that property.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jpeg1
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Re: Swapped Hub. No Internet


@dmartin85 wrote:

OK. Thanks. Do I just call?


Report your Hub 1 as faulty and demand a replacement. It will be a Hub 3 they send you.  

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dmartin85
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Re: Swapped Hub. No Internet

Thanks for an answer jpeg1 and not a telling off 😂
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jbrennand
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Re: Swapped Hub. No Internet

Or you could try for a "free" Hub3 replacement - see the link below.
If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t eligible and they will want to charge you - do not accept that - come back here.
https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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dmartin85
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Re: Swapped Hub. No Internet

Amazing! Incredible! Thank You!

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