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Surface Pro: Teams & Outlook drop out

MS2110
Joining in

on ‎14-05-2022 08:54

Hi, 

2 surface pro laptops (civil servants) which of late keep losing connection to virgin wifi. Teams calls particularly keep failing, then Teams loses connection siting network connections. Then Outlook loses connection too. Sometimes a warning comes up when trying to connect suggesting unknown network. It's got worse lately happening daily. Never a problem during covid! 

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3 REPLIES 3

Anonymous
Not applicable

on ‎14-05-2022 10:44

What VM hub do you have?

See this thread too for some ideas https://community.virginmedia.com/t5/Networking-and-WiFi/Surface-Pro-4-not-working-with-SuperHub-5/m...

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MS2110
Joining in
In response to Anonymous

on ‎14-05-2022 10:46

I think hub3 and i will thanks 

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Nathan_B
Forum Team
Forum Team
In response to MS2110

on ‎16-05-2022 12:59

Hi there @MS2110, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with the 2 laptops losing connection, have you been able to get any help from the link to another forum thread?

If you are still seeing issues with the connection I would recommend going through some checks here to see if this helps too.

Regards

Nathan

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