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Lovebug99
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Sure Signal on Vodafone

Hello All

My sure signal stopped working about 7 days ago.

I have called Vodafone who said it was a network timing protocol and to speak to my ISP.

I have checked all the settings on the router and done a test which seems to be OK.

I have spoken to Virgin media after waiting for about 3 hours an they said they would reset my WIFI and boost my service.  They said this should fix it although I was not confident the engineer knew what he was talking about.

This has still not worked.

There a lot of other posts on this board with the same problem.

I do not get any service at home for my mobile unless I use Sure Signal.

Come on Virgin Media can we have a solution please 

Thank you

 

 

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jb66
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Re: Sure Signal on Vodafone

Doesn't your mobile do WiFi calling which would mean you don't need the suresignal box? 

MikeRobbo
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Alessandro Volta
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Message 3 of 20
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Re: Sure Signal on Vodafone

With such a flurry of posts about the Vodafone Sure Signal I reckon there is a discrepancy between the VM time and the Vodafone time, and with it only seemingly affecting Vodafone I reckon the problem is with their Network Time Protocol (NTP) Server.


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Smudger1
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Message 4 of 20
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Re: Sure Signal on Vodafone

SORT IT OUT VIRGIN 2 weeks with no signal

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gary_dexter
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Message 5 of 20
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Re: Sure Signal on Vodafone


@Smudger1 wrote:

SORT IT OUT VIRGIN 2 weeks with no signal


WHY ARE YOU SHOUTING?

How do you not know this isn’t Vodafone’s issue?


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jb66
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Message 6 of 20
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Re: Sure Signal on Vodafone

Did you even TRY to enable WiFi calling in your phone? 

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Eeeps
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Message 7 of 20
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Re: Sure Signal on Vodafone

WiFi calling is the way forward (especially when Vodafone switch off Sure Signal).

Even some of the MVNOs support it now (Virgin Mobile being one of them).

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Curti007
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Message 8 of 20
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Re: Sure Signal on Vodafone

Wifi calling is an awful alternative, I have no bars but one outside my house which means our mobiles get a wiff of a signal so wifi calling doesn't work and calling and texting don't get through, I have read on here that most people are experiencing similar that's why they have a sure signal. 

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MikeRobbo
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Message 9 of 20
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Re: Sure Signal on Vodafone

Does that little VF box in your house give you a decent signal outside or is it just an indoors thing ?


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jb66
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Message 10 of 20
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Re: Sure Signal on Vodafone


@Curti007 wrote:

Wifi calling is an awful alternative, I have no bars but one outside my house which means our mobiles get a wiff of a signal so wifi calling doesn't work and calling and texting don't get through, I have read on here that most people are experiencing similar that's why they have a sure signal. 


My wife gets texts and calls no problem through wifi calling on vodafone, i'd suggest you do some troubleshooting with vodafone

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