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Superhub3 Wireless problems

Since i've switched to the Superhub3 from my previous router I've been having wifi problems such as really low wifi speeds reaching as low 0.1kb/s but on average 30kb/s. The router also experiences minor outages etc.

Does anyone have any recommendations on what I should do? I've considered switching back to the older hub but i'm a little hesitant because I'd rather keep it and get a fix for it. If anyone knows of any fixes or settings on the http://192.168.0.1 website that could provide a fix because this is starting to become unbearable.

Thanks. 

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Re: Superhub3 Wireless problems

Firstly you need to check to see if it is a Wi-Fi only problem or a Broadband problem.

What is your connection like with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Superhub3 Wireless problems

I'm not sure whether it's a wifi or broadband problem as the previous router was working completely fine and its only until we've switched to this one there are now problems. I don't use ethernet connections as there is no possible way to connect unless I use a powerline adapter which I don't have. There are around 5 devices connected at a time.

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Re: Superhub3 Wireless problems

Until you know the status of your connection you are chasing your tail.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

Using the best and most up to date Wi-Fi device can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK - you can post the link straight away.

Then

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Superhub3 Wireless problems

BMQ Think Broadband 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1410750000-3.238256 qam31
22027500001.540256 qam9
3210750000140256 qam10
42187500001.240256 qam11
52267500000.738256 qam12
62347500000.740256 qam13
72427500000.540256 qam14
82507500000.540256 qam15
9258750000038256 qam16
10266750000038256 qam17
11274750000-0.538256 qam18
12282750000-0.738256 qam19
13290750000-138256 qam20
14298750000-0.738256 qam21
15306750000-1.238256 qam22
16314750000-0.738256 qam23
17322750000-1.238256 qam24
18330750000-138256 qam25
19370750000-1.738256 qam26
20378750000-238256 qam27
21386750000-2.238256 qam28
22394750000-2.538256 qam29
23402750000-2.538256 qam30
24418750000-2.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.638967315165
2Locked40.3-8346900218770018
3Locked40.3-1388786317890972
4Locked40.3-1151879421122541699
5Locked38.911680327831209734874
6Locked40.31391722795675029
7Locked40.38372177043281093
8Locked40.396892685821059407
9Locked38.998007421636902885
10Locked38.9102845049046428376
11Locked38.993121142827446983
12Locked38.91401546442116524284
13Locked38.9319732449192
14Locked38.946889734832
15Locked38.9186185539419
16Locked38.9799234834834
17Locked38.9680599936182
18Locked38.91022248323630
19Locked38.985344723472
20Locked38.649723919904
21Locked38.613533812095
22Locked38.923098423695
23Locked38.623386512954
24Locked38.926283011398

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000004.4512064 qam8
2325999934.45512064 qam7
3394000004.45512064 qam6
4462000044.5512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

Network Log

Time Priority Description

30/07/2020 23:57:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:55:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:55:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:55:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:55:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:55:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 23:26:28Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 20:06:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 20:06:2ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 18:44:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 18:03:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 09:14:12ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2020 08:51:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2020 22:22:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2020 05:07:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2020 02:41:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 14:42:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 14:42:45ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 14:15:22ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2020 14:05:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Superhub3 Wireless problems

You have a massive amount of recorded errors.

It may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

Keep an eye on the error counts over the next couple of days.

If the error counts do not reset to zero reboot the Hub by using the small switch on the rear of the Hub OFF for 1 minute then ON.

 

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Superhub3 Wireless problems

Hi jeff2345, thanks for your post.

 

Sorry for the connection issues you've experienced. I was able to go through diagnostics on your services using your forum details on this occasion, so if the great advice provided above doesn't help - please get back to me via PM so we can go through further checks from here.

 

Tom

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