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Superhub Upgrade

123458
On our wavelength

Hi

Anybody know how I can upgrade my hub 3 to a hub 5 free of charge? I'm a volt customer

Thanks!

5 REPLIES 5

carl_pearce
Community elder

@123458 wrote:

Hi

Anybody know how I can upgrade my hub 3 to a hub 5 free of charge? I'm a volt customer

Thanks!


What subscription are you on?

Generally only Gig1 customers can get the HUB 5.

Tudor
Very Insightful Person
Very Insightful Person

Your only option is to upgrade your plan to 1G and even then you are not guaranteed to get a Hub 5, it could be a Hub4.
Your networking equipment is rented from VM, cost included in your monthly subscription, and VM will supply you with appropriate equipment for you plan. You cannot choose what you want.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

..." You cannot choose what you want." - even when they've promised me a Hub5 for 2 years but conveniently "forgotten to add it to the notes on the account"

jbrennand
Very Insightful Person
Very Insightful Person

Why do you want the Hub5?  What are the issues with the Hub3 you hope to improve?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Client62
Legend

Folks that have a Hub 3 in router mode has seldom done any homework on irks of a Hub 5 in router mode.