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Superhub 5 - Wifi Pods

nathan_zetec
Up to speed

on ‎27-10-2023 18:43

Have recently upgraded to gig1 and been supplied a superhub 5, to replace my superhub 3. 

The speeds are fantastic. In one room.

The wifi pods I had previously will not connect. I have spoken to helpdesk twice, with solutions ranging from leave them 2 - 5 hours, to try WPS pair, to reset the SSID, full factory reset

Please can someone help? 

0 Kudos
1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

on ‎27-10-2023 20:59

The Pods and Hub may not be activated correctly on your account.

Call the equipment activation number on - 0800 953 9500 (follow options) –see if they can sort it.

You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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