I am having a strange issue with my new hub 5 and customer support are not very helpful so thought I would see if anyone else is having a similar issue.
My new hub 5 arrived yesterday after complaints with my hub 4 and wanting the ability to connect my devices with Wifi6. Everything connected fine and within 10 minutes or so I was getting a wireless connection speed to my phone on Wifi6 at 600MB which was excellent and exactly what I wanted.
I then logged into my hub and changed the SSID and password to match what I had before as all my smart devices are configured to that. Once the hub rebooted I can see the SSID being broadcast but only about 30% of my devices are able to connect to this. All laptops and phones are saying either 'The Password Is Incorrect' , 'Failed To Connect' or 'Could Not Obtain IP address'
The connection details have been verified and must be correct as some devices are connecting, these appear to be older smart plugs on 2.4Ghz but there are 1 or 2 connecting on 5Ghz. I have tried changing the security protocal but this makes no difference.
VM said yesterday to leave the equipment off for 4 hours and call back again if its still not working, but i think im just being fobbed off as there is nothing wrong with the actual Internet connection.
For now I have put this in Modem mode and reconnected my mesh to get the house back up and running. I ideally want to get rid of the mesh as there is bandwidth drop between the units as I dont have an ethernet backhaul.