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NeiceyC
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Superhub 4 request

Hi, i have always had wifi issues with the superhub 3, tried pretty much every suggestion, friend told me today that i could have swapped to a superhub 4 over xmas online for free (too late now) have tried ringing customer services today but clearly there are major issues with that, anyone from the vm team help with a free upgrade?

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-tony-
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Re: Superhub 4 request

the 4 is no better than the 3 for wifi - there are many solutions for bad wifi - most of them involve other kit

but have you split the wifi bands and turned off smart wifi - if not that could help - after that its down t better wifi equipment

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NeiceyC
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Re: Superhub 4 request

Thank you -tony- yes to both of those, am currently in modem mode with Netgear Nighthawk R7500, but the mess of two routers annoys me, my logic here is surely the 4 is an improvement over the 3 at least enough to get by using just that and not my jumble of wires.
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gary_dexter
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Alessandro Volta
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Re: Superhub 4 request

If you’re running in modem mode it makes no difference which hub you have


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-tony-
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Re: Superhub 4 request


@gary_dexter wrote:

If you’re running in modem mode it makes no difference which hub you have


true but its obvious the OP want to not run in modem mode and hopes the hub4 would allow that 🤔

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NeiceyC
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Re: Superhub 4 request

I would like to just have a Virgin Media router that can provide wifi coverage in my home, as i said i would like to do away with the modem mode setup and have better wifi than a superhub 3 on it's own 🙂
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gary_dexter
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Alessandro Volta
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Re: Superhub 4 request


@NeiceyC wrote:
I would like to just have a Virgin Media router that can provide wifi coverage in my home, as i said i would like to do away with the modem mode setup and have better wifi than a superhub 3 on it's own 🙂

You’ll never get good Wifi from a Virgin hub by itself. Ever. 


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jbrennand
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Re: Superhub 4 request


@NeiceyC wrote:
I would like to just have a Virgin Media router that can provide wifi coverage in my home, as i said i would like to do away with the modem mode setup and have better wifi than a superhub 3 on it's own 🙂

Despite what I and everyone else on here will say , it is a fact that for >90% of VM's ~5m BB customers the Hub does do that.  My mate around the corner thinks the Hub3 is the best router money can buy (we all disagree!)  🙂

Otherwise there would be tens of thousands of complaints on here and elsewhere and the mighty VM Marketing Department would be insisting something gets done about it.  In response though, VM have now introduced wifi Pods for customers who do have wifi issues  

Its just that some customers live in a challenging wifi environment and the Hub cannot overcome that.  One of my other mates lives in a modest house built with iron rich Victorian red bricks - and he essentially lives in a Faraday cage that the Hub wiifi cannot penetrate !


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.