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Superhub 4 red light

Up to speed

Left it off for a while and it has cooled down, turned it back on a tries to make a connection  and back to a red light



Very Insightful Person
Very Insightful Person

See this


Hub 4

Here’s what the lights mean on Hub 4:

Solid white light

This is normal for the first minute or so after you first turn the Hub on.

Red light

This means there’s an issue with the cable connections. Make sure all cables coming into and out of the Hub are pushed in firmly.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

sorted thanks

Hi qwakuk, 

Thanks for taking the time to post on the community and for coming back to us to update us on things. 

We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

Take care,

Forum Team

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Up to speed

Just happened again today

Left it off for a few minutes and started up again but assume the SH4 has issues and needs replacing ?

Very Insightful Person
Very Insightful Person

Solid red LED on a hub4 means no internet connection and is usually not a hub problem. Check all cables and see if there is a local issue.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2