We've had the Hub 4 for a few weeks, and has all been great... Until a few days ago.
Since approx Monday, I have had the network disconnect numerous times a day and this happens on both wired and wifi connections.
When the connection drops, if I switch the connection from WiFi to wired connection \ vice versa that usually tends to fix it for a short time but this should not be happening! We had the hub 3 for a couple of years and maybe had 2 dropouts in total!!
resolution steps tried;
Router is switched off overnight
Router has been rebooted a number of times
Have tried the connection both wired/wireless and keeps happening
Affected devices have been rebooted multiple times
This is happening on multiple devices - Home PC, work laptop (and as a home worker this is getting increasingly problematic), games consoles and mobile devices.
Tonight alone, I've had network drops at least 5 times between 20:00 - 22:30 (on wired & wifi connections)
Is this happening to anyone else? Can I go back to the hub3 as never had any issues with that!
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.